Small Business-Do you want the greatest business phone service for your WordPress-based website? Adding a phone service might help businesses manage consumer calls more efficiently. We’ve hand-picked some of the top business phone services for you to use with your WordPress site in this article.
Why Do You Need a Business Phone Service and When Do You Need It?
In most cases, you can simply add your landline or cell phone number to your WordPress site and utilise it to receive customer calls. Your phone number, on the other hand, will not appear professional, and you will be unable to interact properly.
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You can perform the following with a competent business phone service:
Call duration, hold times, wait periods, and overall usage may all be easily tracked.
Call forwarding, caller ID, call waiting, inbound call routing, call recording, and other features are included with most business phone services.
Share a single business phone number with multiple users at the same time (auto attendant feature allows you to route call to the first available representative)
To receive and make calls, you can utilise a desk phone system, cordless phones, a mobile cell phone, or a computer.
Add new personnel quickly and easily without involving an IT specialist.
Business phone systems (VoIP systems) transmit voice over the internet, allowing you to carry your local or toll-free number with you wherever you go. Only a high-speed internet connection is required.
If you have an online store or a small business website, adding a professional business phone service can help you expand. It can be used to improve client interactions by providing professional sales and support over the phone.
That said, let’s take a look at some of the best business phone services for your WordPress site.
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1. Nextiva
In terms of functionality and convenience of use, Nextiva is the best business phone service. They have a lot of functions, are easy to set up, and are reasonably priced. It comes with a straightforward web-based admin interface that allows small business owners to manage their unified communications platform like an expert.
Advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more are all included in Nextiva’s VOIP phone service for small businesses.
You’ll also get a free local or toll-free number, as well as all of the basic call management features like caller ID, call forwarding, routing, personalised greetings, and an advanced IVR (interactive voice response) system. Other significant capabilities offered by Nextiva as a platform include CRM, Live Chat, online surveys, call analytics, and other technologies that integrate effectively with a company phone system.
Their call quality is superb, their voip solution has a 99.999 percent uptime guarantee, and their customer care representatives are always willing to help.
The Essentials package for Nextiva’s business phone service starts at $18.95 per user per month. As you add more users, their fee decreases. To save even more money, you can open a pre-paid account.
On WPBeginner, we utilise Nextiva as our business phone service. Nextiva is, in our opinion, the greatest small business phone system on the market, in terms of both functionality and affordability.
Our favourite benefit as a small business is that Nextiva allows us to add a business line to our mobile phone, allowing our staff to accept incoming calls from our office or while working remotely without having to divulge their personal cell phone numbers. The Nextiva app is compatible with both iPhone (iOS) and Android (Android) devices.
They also provide us with text messaging and video conferencing, making it easier for our staff to communicate with our customers via their chosen method of business communication.
That said, if your company need an office phone system that works with existing handsets, Nextiva can help. Nextiva is frequently used by call centres and enterprise companies to convert their Avaya private branch exchange (PBX) system into a robust cloud phone system with SIP trunking.
Notable colleges like Stanford, UCLA, and the University of Southern California, as well as top companies like Taco Bell, Conan O’ Brian, and others, choose Nextiva as their official phone supplier.
Expert Review: With inexpensive enterprise-level rates, we believe Nextiva is the finest overall business phone service for small enterprises.
2. RingCentral
Another popular business phone solution for businesses of all kinds is RingCentral. They provide one of the most feature-packed small business phone systems available.
Unlimited calling, call forwarding, caller ID, call waiting and transfer, sharing one line across numerous mobile devices and users, SMS texting, and more are all included in their business phone platform.
It also includes video meetings with screen sharing, group chat, 1000 toll-free minutes, and interfaces with Gsuite, Dropbox, Microsoft, and other services. It comes with a simple cloud-based administration that makes setting up and managing your calls a breeze.
Their Essentials plan starts at $19.99 a month (billed annually) for per user, with a maximum of ten users. Other plans differ in terms of price and features.
You can also pay extra for a vanity number for your business, which will give you a catchy and memorable phone number.
RingCentral is a superb phone solution for both physical and virtual companies wanting to replace landline phones.
When compatible, it can function with your existing phone system, or you can use their virtual phone system via the RingCentral desktop and mobile apps, which are compatible with all devices (iOS and Android).
RingCentral has a big app integration directory because it is one of the most popular business VOIP platforms.
This enables you to connect with other services such as automatic transcription, real-time analytics, voice over call recording service, Chorus.ai sales call insights, integrations with call centre software, connection with support help desk software, and many other add-ons to create an integrated customer contact centre.
RingCentral is a superb business VOIP option for small-to-medium-sized organisations, according to our experts.
3. Ooma
Ooma is a prominent business VOIP phone company that offers low-cost business phone lines and toll-free 1-800 numbers. A toll-free number can be added to any Ooma office subscription. They will pre-select a toll-free phone number for you by default, but you can change it if you like.
Virtual receptionist, extension dialling, music-on-hold, smart mobile phone apps, call records, and other strong capabilities are included in the Ooma office platform. Best of all, the setup is simple and takes only a few minutes.
You can effortlessly monitor calls, add new team members, and more using their management panel.
Their pricing plan, which includes a free toll-free number and 35+ business phone services, starts at $19.95 a month per user with no contracts.
They also offer a $24.95 per month Ooma Office Pro subscription, which offers additional features including video conferencing, voicemail transcription, enhanced call blocking, call recording, and a desktop app.
Ooma is the best business phone service for typical office environments with desk phones, according to our experts. It’s also ideal for remote teams looking to improve cooperation with their new features.
4. GrassHopper
GrassHopper is a voice over internet protocol (VOIP) service that provides virtual phone numbers for solopreneurs and small enterprises. Any phone number or mobile device can receive calls from a virtual phone number. Outgoing calls, on the other hand, will require a conventional phone line.
To manage your account and phone service, they provide user-friendly web and smartphone apps. Your phone number might have many extensions, and you can choose between local, toll-free, or vanity phone numbers. It provides local and toll-free lines in the United States, Canada, and the United Kingdom.
All of the typical capabilities are included in GrassHopper, including call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more. Because you can add extensions that can be utilised from anywhere via mobile or desktop apps, it’s ideal for remote teams.
Their monthly plans start at $29.99 and include one local number and up to three extensions. On their higher plans, you can add numerous local phone numbers and expand the number of subscribers.
Expert Opinion: GrassHopper is the best business phone solution for freelancers and solopreneurs, according to our research.
